Warranty & Customer Care
Warranty & Customer Care
Home Ownership, Simplified
Foundation delivers a seamless homeowner experience that amplifies the productivity of your Customer Care and warranty operations teams.
Foundation delivers a seamless homeowner experience that amplifies the productivity of your Customer Care and warranty operations teams.
Foundation delivers a seamless homeowner experience that amplifies the productivity of your Customer Care and warranty operations teams.
TODAY'S CHALLENGES
TODAY'S CHALLENGES
TODAY'S CHALLENGES
10
10
Average # of post-close concerns for a new construction home.
Source: Builder Online
Average # of post-close concerns for a new construction home.
Source: Builder Online
15%-25%+
15%-25%+
Up to 1/3 of inbound service requests are for issues not covered by the homebuilder warranty.
Source: Foundation research
21%
21%
Less than a quarter of all homebuyers say they "highly trust" their builders.
Source: Wick Marketing
Happier Owners, More Efficient Teams
Foundation:
Your CSAT Solution
Foundation's Ownership Experience doesn't just deliver happier homeowners — it streamlines warranty operations and drives more efficient Customer Care.
Foundation's Ownership Experience doesn't just deliver happier homeowners — it streamlines warranty operations and drives more efficient Customer Care.
Reduce Inbound Volume
Streamline Service Requests
Maintenance & More
Foundation helps reduce Customer Care support volume by providing your owners with home product details, helping with appliance registration, and more.
Reduce Inbound Volume
Streamline Service Requests
Maintenance & More
Foundation helps reduce Customer Care support volume by providing your owners with home product details, helping with appliance registration, and more.
Reduce Inbound Volume
Streamline Service Requests
Maintenance & More
Foundation helps reduce Customer Care support volume by providing your owners with home product details, helping with appliance registration, and more.
Designed from Day 1 to deliver
a streamlined Customer Care experience
Designed from Day 1 to deliver
a streamlined Customer Care experience
Happier owners and more efficient warranty & support teams are two sides of the same coin. Get both with Foundation.
Happier owners and more efficient warranty & support teams are two sides of the same coin. Get both with Foundation.
Happier owners, more efficient teams
Happier owners, more efficient teams
Better Customer Care,
more efficiently
Better Customer Care,
more efficiently
A better homeowner experience also delivers for your Customer Care, warranty operations, and support teams. When homeowners have access to everything they need to own & operate their new home, they don't have to call or email. When they do need your help, Foundation helps makes sure it's as streamlined and efficient as possible.
A better homeowner experience also delivers for your Customer Care, warranty operations, and support teams. When homeowners have access to everything they need to own & operate their new home, they don't have to call or email. When they do need your help, Foundation helps makes sure it's as streamlined and efficient as possible.
Home Details, On Demand
Foundation gives your owners access to their home details and products. From appliances to paint to HVAC and more, we help buyers help themselves — so they don't need to hassle your teams.
Foundation gives your owners access to their home details and products. From appliances to paint to HVAC and more, we help buyers help themselves — so they don't need to hassle your teams.
Foundation gives your owners access to their home details and products. From appliances to paint to HVAC and more, we help buyers help themselves — so they don't need to hassle your teams.
Appliance Registration
For the average homebuilder, anywhere from 10-25%+ of service requests are for issues that aren't actually covered by warranty. Foundation helps direct owners to keep themselves covered.
For the average homebuilder, anywhere from 10-25%+ of service requests are for issues that aren't actually covered by warranty. Foundation helps direct owners to keep themselves covered.
For the average homebuilder, anywhere from 10-25%+ of service requests are for issues that aren't actually covered by warranty. Foundation helps direct owners to keep themselves covered.
Informed buyers are confident buyers
Keep your buyers confident by letting them know what’s next, and what they need to do. From Construction and Closing Milestones to Action Items, Foundation keeps your buyers in the loop.
Homeownership, simplified
It’s not just service requests — Foundation makes it easier to own and operate your new construction home. Look up home details and products, keep an eye on your home value over time, and more.
Integrated Service Requests
When homeowners do have an issue that needs attention, they know where to turn. Foundation provides an integrated service request experience, or can be configured to link out to existing warranty portals.
When homeowners do have an issue that needs attention, they know where to turn. Foundation provides an integrated service request experience, or can be configured to link out to existing warranty portals.
Homeowner Document Center
Home ownership can be complicated, and new owners will turn to their builders when they feel like they need help. Foundation's integrated Document Center helps makes sure they have what they need.
Home ownership can be complicated, and new owners will turn to their builders when they feel like they need help. Foundation's integrated Document Center helps makes sure they have what they need.
Learn More
Thinking about your buyer experience?
We built
Foundation
to help homebuilders
sell more homes, more efficiently, to happier buyers.
Get in touch to learn more about our products, services, and how Foundation can help drive bottom-line results.
Schedule a call
Talk to an expert to request a demo, learn about pricing, or your your free ROI analysis.
Backed by
Products
HOMEBUILDER EXPERIENCES
MARKETING
Use Cases
SALES
Content
© 2024 Foundation. All rights reserved.
Backed by
Products
HOMEBUILDER EXPERIENCES
MARKETING
Use Cases
SALES
Content
© 2024 Foundation. All rights reserved.
Backed by
Products
HOMEBUILDER EXPERIENCES
MARKETING
Use Cases
SALES
Content
© 2024 Foundation. All rights reserved.
Learn More
Thinking about your buyer experience?
We built
Foundation
to help
homebuilders sell more homes, more efficiently, to happier buyers.
Get in touch with our sales and support teams for product questions, integration support, demos and more.
Schedule a call
Talk to an expert to request a demo, learn about volume pricing, and more.
Learn More
Thinking about your buyer experience?
We built
Foundation
to help homebuilders
sell more homes, more efficiently, to happier buyers.
Get in touch with our sales and support teams for product questions, integration support, demos and more.
Schedule a call
Talk to an expert to request a demo, learn about volume pricing, and more.