Warranty & Customer Care

Warranty & Customer Care

Home Ownership, Simplified

Foundation delivers a seamless homeowner experience that amplifies the productivity of your Customer Care and warranty operations teams.

Foundation delivers a seamless homeowner experience that amplifies the productivity of your Customer Care and warranty operations teams.

Foundation delivers a seamless homeowner experience that amplifies the productivity of your Customer Care and warranty operations teams.

TODAY'S CHALLENGES

TODAY'S CHALLENGES

TODAY'S CHALLENGES

10

10

Average # of post-close concerns for a new construction home.
Source: Builder Online

Average # of post-close concerns for a new construction home.
Source: Builder Online

15%-25%+

15%-25%+

Up to 1/3 of inbound service requests are for issues not covered by the homebuilder warranty.
Source: Foundation research

21%

21%

Less than a quarter of all homebuyers say they "highly trust" their builders.
Source: Wick Marketing

Happier Owners, More Efficient Teams

Foundation:

Your CSAT Solution

Foundation's Ownership Experience doesn't just deliver happier homeowners — it streamlines warranty operations and drives more efficient Customer Care.

Foundation's Ownership Experience doesn't just deliver happier homeowners — it streamlines warranty operations and drives more efficient Customer Care.

Reduce Inbound Volume

Streamline Service Requests

Maintenance & More

Foundation helps reduce Customer Care support volume by providing your owners with home product details, helping with appliance registration, and more.

Reduce Inbound Volume

Streamline Service Requests

Maintenance & More

Foundation helps reduce Customer Care support volume by providing your owners with home product details, helping with appliance registration, and more.

Reduce Inbound Volume

Streamline Service Requests

Maintenance & More

Foundation helps reduce Customer Care support volume by providing your owners with home product details, helping with appliance registration, and more.

Designed from Day 1 to deliver

a streamlined Customer Care experience

Designed from Day 1 to deliver

a streamlined Customer Care experience

Happier owners and more efficient warranty & support teams are two sides of the same coin. Get both with Foundation.

Happier owners and more efficient warranty & support teams are two sides of the same coin. Get both with Foundation.

Happier owners, more efficient teams

Happier owners, more efficient teams

Better Customer Care,
more efficiently

Better Customer Care,
more efficiently

A better homeowner experience also delivers for your Customer Care, warranty operations, and support teams. When homeowners have access to everything they need to own & operate their new home, they don't have to call or email. When they do need your help, Foundation helps makes sure it's as streamlined and efficient as possible.

A better homeowner experience also delivers for your Customer Care, warranty operations, and support teams. When homeowners have access to everything they need to own & operate their new home, they don't have to call or email. When they do need your help, Foundation helps makes sure it's as streamlined and efficient as possible.

Home Details, On Demand

Foundation gives your owners access to their home details and products. From appliances to paint to HVAC and more, we help buyers help themselves — so they don't need to hassle your teams.

Foundation gives your owners access to their home details and products. From appliances to paint to HVAC and more, we help buyers help themselves — so they don't need to hassle your teams.

Foundation gives your owners access to their home details and products. From appliances to paint to HVAC and more, we help buyers help themselves — so they don't need to hassle your teams.

Appliance Registration

For the average homebuilder, anywhere from 10-25%+ of service requests are for issues that aren't actually covered by warranty. Foundation helps direct owners to keep themselves covered.

For the average homebuilder, anywhere from 10-25%+ of service requests are for issues that aren't actually covered by warranty. Foundation helps direct owners to keep themselves covered.

For the average homebuilder, anywhere from 10-25%+ of service requests are for issues that aren't actually covered by warranty. Foundation helps direct owners to keep themselves covered.

Informed buyers are confident buyers

Keep your buyers confident by letting them know what’s next, and what they need to do. From Construction and Closing Milestones to Action Items, Foundation keeps your buyers in the loop.

Homeownership, simplified

It’s not just service requests — Foundation makes it easier to own and operate your new construction home. Look up home details and products, keep an eye on your home value over time, and more.

Integrated Service Requests

When homeowners do have an issue that needs attention, they know where to turn. Foundation provides an integrated service request experience, or can be configured to link out to existing warranty portals.

When homeowners do have an issue that needs attention, they know where to turn. Foundation provides an integrated service request experience, or can be configured to link out to existing warranty portals.

Homeowner Document Center

Home ownership can be complicated, and new owners will turn to their builders when they feel like they need help. Foundation's integrated Document Center helps makes sure they have what they need.

Home ownership can be complicated, and new owners will turn to their builders when they feel like they need help. Foundation's integrated Document Center helps makes sure they have what they need.

Learn More

Thinking about your buyer experience?

We built

Foundation

to help homebuilders

sell more homes, more efficiently, to happier buyers.

Get in touch to learn more about our products, services, and how Foundation can help drive bottom-line results.

Schedule a call

Talk to an expert to request a demo, learn about pricing, or your your free ROI analysis.

Backed by

Products

HOMEBUILDER EXPERIENCES

MARKETING

© 2024 Foundation. All rights reserved.

Backed by

Products

HOMEBUILDER EXPERIENCES

MARKETING

© 2024 Foundation. All rights reserved.

Backed by

Products

HOMEBUILDER EXPERIENCES

MARKETING

© 2024 Foundation. All rights reserved.

Learn More

Thinking about your buyer experience?

We built

Foundation

to help

homebuilders sell more homes, more efficiently, to happier buyers.

Get in touch with our sales and support teams for product questions, integration support, demos and more.

Schedule a call

Talk to an expert to request a demo, learn about volume pricing, and more.

Learn More

Thinking about your buyer experience?

We built

Foundation

to help homebuilders

sell more homes, more efficiently, to happier buyers.

Get in touch with our sales and support teams for product questions, integration support, demos and more.

Schedule a call

Talk to an expert to request a demo, learn about volume pricing, and more.